Do you want to provide a higher caliber customer support experience your competitors can only dream of?

Start providing your customers with an unforgettable customer support experience with RemoteCall. It’s a breeze for the customer support reps to install the program. It’s a breeze to solve routine technical support requests. More difficult problems? He can collaborate with more advanced technicians by sharing the incoming support requests in real-time.

Customer Support Center administrators can use the management console to measure the problem resolution rates and use real-time feedback to increase labor productivity. They can monitor work performance of the full-time and part-time employees and decide how to allocate his limited resources to yield the highest Quality of Service, or QoS.

Meet Asia’s No.1 Player in Remote Connectivity Technology

Technological foundation driving our No.1 position in the Asia Pacific market is superior to all our competitors. RemoteCall operates on our patented VRVD technology whereas our lower-priced competitors operate on the open-source VNC technology. Because of this critical technology difference, we are faster, we are more stable, and we can handle resource-heavy applications and files such as DirectX, OpenGL, CAD, and online video games and media files.


Physical location of the customer support rep and the customer no longer matters

RSUPPORT has a global network of offices in Japan, Korea, China, and the US.
The technology infrastructure is even more extensive.
RSUPPORT maintains a network of service gateways and servers scattered around 11 different locations around the world. This extensive network allows almost anyone to experience high-quality service from anywhere around the world. With RSUPPORT, it does not matter where you are logging in from.

RSUPPORT works across multiple OS platforms such as the PC, Mac, Linux, and mobile devices.

RemoteCall from RSUPPORT was the first service in Asia to be certified as Windows Vista and Windows 7 Ready by Microsoft. We have leveraged our superior technology in the Windows OS platform to expand our reach and compatibility onto the Mac, Linux, as well as the smart device OS platforms. If your company has the need to support customers across desktop-based as well as mobile device platforms, RSUPPORT is the only place you can turn to.

Inquiry URL
http://kr.gobizkorea.com/popup/newhm_pop_inquiry.jsp?userid=rsupport4430&co_lang=2
Author Name : Eunhye Park
About Author : Contact information: Eunhye Park
[Company Name]: RSUPPORT
[Address]: Hanmi Tower 15-16F, 45 Bangi-dong Songpa-gu, Seoul, Korea 138-724
[Telephone]: +82-70-7011-3900, (Fax) +82-2-479-4429
[Website]: http://ww01.rsupport.com
[E-mail]: support@rsupport.com ; sales@rsupport.com